Returns

 

If when you receive your goods you feel that they're not right for you, that's no problem.  We are more than happy for you to return them.  Please return them within 14 days of the goods being received by you, in the original packaging so that we are able to sell them on.  Once received back here, we will give you a full refund.

If the 14 day period has expired, we would be happy to exchange the goods for something else.

Please do call and let us know as soon as possible though.  We are unable to pay the postage for goods being returned to us.

 

How to return or exchange items:

 

Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it stating your reason for return and whether you would like an exchange or refund.

In the case of a damaged product, please do send over an image where possible for us to pass on to quality control.

Under the Sale of Goods Act 1979, you may be entitled to a refund or replacement where goods are faulty or not as described.

If the item is damaged or faulty, then we will cover the cost of receiving the item back with us. Please ensure that if you are sending anything back to us that you request a proof of postage, as we will not be liable for items lost in transit on their way back to us without proof of postage.

If you have requested a refund, this will be processed within 21 days of receipt of your returned items. If this refund is made directly to your credit card this should appear on your next credit card statement.

Please note that refunds for items bought as gifts can only be given to the original purchaser and if you decide to swap an item we can not stop the payer from knowing.

If you have returned an item, we ask that you allow up to 14 working days for the item to be received back with us and be processed by our returns department, before you query the return.